We want you to be happy with your order. If for any reason you're not, we'll do our best to put it right.
Returns
Return eligibility varies by product. Please contact us before returning any item and we'll advise on the best course of action. In general, items must be unused and in their original condition and packaging to be eligible for a return.
How to return
To start a return, get in touch with us at hello@houndanddane.com with your order number and reason for return. We'll get back to you within 2 business days with instructions on how to proceed.
Return postage costs are the responsibility of the customer unless the item is faulty or was sent in error.
Refunds
Once your return has been assessed and approved, we'll process your refund within 5 business days. Refunds are issued to your original payment method.
Faulty or incorrect items
If your item arrives damaged, faulty, or isn't what you ordered, please contact us within 48 hours of delivery and we'll arrange a replacement or full refund at no cost to you.